When AIG, Citi, and General Motors went into tailspins after the financial bubble burst in 2008, they abruptly changed leadership. Lehman Brothers had just declared bankruptcy after 158 years in business. Merrill Lynch had been snapped up in a fire sale by Bank of America. But Cisco Systems did not, and now in his 14th year as CEO, John Chambers has led one of the biggest comebacks of modern times. Cisco CEO John Chambers is one of the most revered executives in the history of the technology industry. Since talking over as CEO of Cisco in 1995, Chambers has grown the company's revenue from $1 billion to more than $40 billion. For 15 years, he has been a soothing, straightforward presence in the industry, free of the bombast and arrogance that so often characterizes big-league CEOs. But Cisco is in news these days.
The CEO of Cisco, John Chambers, admits that his company has disappointed investors, as well as leaving their employees confused. Chambers pointed out that Cisco lost some credibility that was crucial to its success, according Cnet. Chambers also said that Cisco and the marketplace are in a transition, and the company needs to help define the transitions. Chambers has grown Cisco's earnings per share over the past decade--Cisco's EPS have climbed from $0.36 in 2000 to $1.36 in 2010--but he has increasingly lost the confidence of the market.
Cisco, one of the valley's best performers over the past decade, has stumbled in recent months: Profits are down from a year ago, its core business is under attack, and the company's stock has plummeted to nearly its lowest point in more than two years -- costing shareholders billions of dollars and prompting Chambers to announce a corporate overhaul that could lead to significant layoffs this summer.
http://www.mercurynews.com/business/ci_18211227?source=rss&nclick_check=1
http://blogs.cisco.com/news/message-from-john-chambers-where-cisco-is-taking-the-network/
In my opinion, I still think that Chambers still did something useful decision making in Cisco. For example, in 1991, he assembled a broad product so Cisco can serve as one-stop shopping for business network. Systematize acquisitions as an efficient business process and pick the right strategic partners. After that, the company was growing like crazy, their products being shipped all over the world. For the losing customers issue, they provided online support for customers, answering questions, diagnosing network problems, providing simple solutions and expert assistance world wide. But I think he didn't give the employees enough power to help customers deal with the problems. He asked employees to back customer problems by putting them on "critical account" list which was directly sent to Chambers .Still, I think Chambers make some right decisions to Cisco.
ReplyDeleteYep, Emma. Chambers did a lot for Cisco.He is a perfect example of successful leader. but some of his decisions in the last one year made him responsible for losing credibility of CISCO among its stakeholders. Is it too early to point out Chambers performance and or Cisco's board to seriously consider giving John Chambers his walking papers??
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